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Throughout the past two years, due to the pandemic the practice has provided an ‘on the day’ service to our patients, this has been necessary as on any given day we have had to deal with the unknown, such as fluctuations in covid19 cases, staff absence due to infection and isolation, or staff isolating whilst awaiting test results. We have experienced very high levels of patient contact and while some telephone appointments have been issued when appropriate; the majority of our patients have received face to face appointments during this time.

We are aware that whilst this service delivery model worked well for some it was difficult for others especially as restrictions began to ease. The doctors and every other member of the team have been working hard to deal with every issue as they arise on the same day.

Moving forward and having listened actively to patient feedback we will be returning to a pre-bookable appointment system from April. Only urgent matters will be allocated a same day appointment. Face to face appointments and telephone appointments (when suitable) will be available. Please answer any questions our Receptionists ask, they are specifically instructed by the Doctors to ask for information pertaining to your problem and be reassured that they are bound by the same confidentiality agreement as the clinical staff at the practice.

We will resume text messaging of appointment reminders, please do not rely on this and make sure you also take a note of your appointment date/time when booking. Please be aware that you need to arrive a few minutes before your allocated appointment time to allow for check in, if you are late you may need to reschedule your appointment.

To self refer to Physiotherapy please visit  - https://www.mskphysiogrampian.scot.nhs.uk/ 

Hospital waiting times. For up to date lists please visit  -              http://www.nhsgrampian.org/waitingtimes 

DATA PROTECTION

News about Data sharing that has been covered in the media recently relates to NHS England and does not apply in Scotland, however there is SPIRE which is similar in nature. More information  https://spire.scot/

or to opt out please visit   https://spire.scot/my-choices/ 

 

 

 

 

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